Refund policy

We offer a 14-day return policy. You may return eligible frames within 14 days of receiving your order. Prescription lenses and custom lenses are non-returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can use our return portal here

You can always contact us with any questions about returns by email at help@blickoptical.com, or by text or WhatsApp at (845) 444-3080.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are non-returnable, including prescription lenses, custom lenses, special-order frames, and sale or clearance items.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.